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Associations resources

The Association of Support Professionals

A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.

Customer Care Institute (CCI)

CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.

Customer Service Institute of Australia

CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards.

Consortium for Service Innovation

A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.

Contact Professionals Alliance

Canadian association for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga.