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Comprehensive business resources — accounting, finance, marketing, management, e-commerce, investing, and professional services. Browse thousands of hand-reviewed business websites organized by industry and function.
126700 resources
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
(US) - Providing knowledge, experience, and counsel in support of call center services.
(US) - Provides call center consulting services focused on operational and service needs.
(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
(US) - Consulting firm specializing in inbound and outbound customer contact centers.
(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
(US) - Creates better contact/ call centers by improving strategies, organizations, and technologies.
(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.
(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
(CA, AU) - Customer relationship consulting. Free monthly newsletter.
(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.
(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.
(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.
(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.
Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
Offers training for telemarketers, customer service representatives and call center managers. Based in Plantation, Florida.
(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.