Business

Provider of call center technology, including software, predictive dialer systems, and web development products.

Provider of online workforce management tools for forecasting agent staffing requirements at call centers.

Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.

Offers a range of call center software tools for forecasting and staffing.

Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.

Offers monitoring and agent evaluation software.

Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.

Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.

Producer of customer call center and telephony integration software.

Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.

Provider of Call Center recording and quality audit solutions.

Provides workforce planning tools for call centers, including schedule agents and performance analysis.

Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.

Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.

Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.

Offers predictive dialing, telemarketing and call center software solutions.

A customer capture service providing intelligence about prospects and customers making inbound telephone calls.

Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.

Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.

Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.

Offers contact management software, monitoring software, and digital voice recording and voice logging solutions

Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.

Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.

Offers a range of call center software products, including predictive dialers and sms management solutions.

Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.

Do Not Call list compliance scrubbing software for Windows and iPhone.

Contact center voice, screen, call recording and monitoring software solutions.

Provides software for agent monitoring and call recording.

Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.

Call accounting software systems for the general or professional business or the Hospitality industry.

Provides a range of voice recording applications based upon the Microsoft platform.

DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.

TixTime scheduling, time and attendance, and employee management for contact centers.

Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.

Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.

Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.

Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.

Global providers of call center solutions including voice, text, chat and social multi-channel support.

Providers of multi-channel cloud contact center software

Web based customer service assessment and benchmarking tool.

Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.

Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.

Providers of contact center software native to Skype for Business

Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.

Presence Technology offer a suite of modular multi-channel software solutions for call centers.

Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.

EasyCall Cloud is online call center and CRM software for telemarketing and telesales.